Privacy Policy
Effective as of: July 5, 2026
Welcome, and thanks for visiting Floodline Restoration Co. at waterdamageupperwestside.com. This Privacy Policy explains how we handle the information you share with us when you browse our site or submit a service request. Floodline Restoration Co. is a home-services marketing and referral company - we connect people who need work done around the house with the independent local businesses that actually do it. We do not perform any of that work ourselves.
By using waterdamageupperwestside.com or submitting a request through it, you are agreeing to the practices described here, so please take a few minutes to read through this. If something is unclear, our contact page is always open.
How We Share Your Information and Your Consent to Be Contacted
When you fill out a quote form, start a chat, or send us your project details in any other way, that information does not stay with us alone. The whole point of our service is to get your request in front of the skilled, licensed tradespeople and home-service businesses in our referral network - the local and regional operators who will actually reach out, quote your job, and carry out the work. That means your name, contact details, service address, and project description are passed along to those businesses so they can follow up with you directly.
Those businesses run their own operations independently. Once your information reaches them, their own business practices and policies govern how they use it. We do not supervise how they contact you or how they run their companies.
By submitting your information - whether through a quote form, a chat window, a phone call, or any other channel on waterdamageupperwestside.com - you are authorizing us to transfer that information as described above, and you are also giving your express consent to be contacted by Floodline Restoration Co. and by the business that receives your request. That contact may come by phone, email, or text message, and may include calls or messages placed using an automatic telephone dialing system or prerecorded or artificial-voice technology, all relating to your service request. Your agreement to receive these calls or messages is not required in order to purchase any service. You can still get connected with a service provider even if you prefer not to receive automated communications - just let us know through our contact page.
How We Protect Your Information
We use reasonable, industry-standard technical and organizational safeguards to protect the information we collect - things like encrypted data transmission, access controls, and secure storage practices. We take these measures seriously and review them periodically.
That said, no method of transmitting or storing data over the internet is completely foolproof. We cannot guarantee absolute security, and we encourage you to be thoughtful about the personal details you share online. If you have concerns about a specific piece of information you have submitted, please reach out through our contact page.
Your Choices
You have a few straightforward options when it comes to your information:
- Opt out of text messages: Reply STOP to any text you receive from us and we will stop sending texts to that number.
- Ask what we have on file: If you would like to know what personal information we hold about you, just send us a request through our contact page and we will look into it.
- Request deletion: If you would like us to delete your information from our records, you can make that request through our contact page as well. We will honor it to the extent our legal obligations allow.
We will do our best to respond to any of these requests promptly.
Changes to This Policy
We may update this Privacy Policy from time to time - to reflect changes in how we operate, how the law develops, or just to make things clearer. When we do, we will revise the Last Updated date shown at the top of this page. We encourage you to check back occasionally so you are always reading the current version. Continued use of waterdamageupperwestside.com after a change has been posted means you are accepting the updated terms.
Last Updated: July 5, 2026
Analytics and Site Performance Data
Like most websites, waterdamageupperwestside.com uses analytics tools to understand how visitors interact with our pages - things like which pages are viewed most often, where visitors come from, how long they stay, and which ads are driving traffic. This helps us improve the site and make our marketing more effective.
The data we use for these purposes is aggregated and de-identified - it does not identify you personally. We do not sell or share aggregate or de-identified analytics statistics of this kind with third parties for their own commercial purposes.
Our Affiliated Brands and Shared Service Providers
Floodline Restoration Co. is one of several home-service brands that operate under the same ownership and management umbrella. These affiliated brands cover different trades, service areas, or regions, and we work together as a coordinated group. Because of that relationship, personal information you submit may be shared among those affiliated brands when doing so helps us route your request to the right trade or the right geography.
We also rely on a set of vendors and technology platforms shared across that group - including call-answering services, scheduling and customer-management software, website hosting, and marketing tools. Your information may pass through or be stored within those shared systems as a normal part of handling your request, providing support, preventing fraud, managing billing, and maintaining quality.
Any affiliated brand or shared vendor that receives your information is required to handle it under this Privacy Policy or under a policy that is materially consistent with it. We do not use these relationships as a backdoor to weaker privacy standards.
State Privacy Rights
Residents of California, Virginia, Colorado, Connecticut, and Utah - and residents of other states that have enacted comparable consumer privacy legislation - have specific rights regarding their personal information. This section describes those rights and how to exercise them.
Your rights include:
- Right to know and access: You can ask us to tell you what categories and specific pieces of personal information we have collected about you, and who we have shared or disclosed it to.
- Right to correct: If information we hold about you is inaccurate, you can ask us to fix it.
- Right to delete: You can request that we delete the personal information we have collected from you, subject to certain legal exceptions.
- Right to portability: You can ask for a copy of your personal information in a format that is reasonably portable and usable.
- Right to opt out of sale, sharing, and targeted advertising: You have the right to direct us not to sell or share your personal information and not to use it for targeted advertising or certain forms of profiling.
An important note about how our service works: When you submit a service request through waterdamageupperwestside.com, that request - along with your contact and project information - is passed along to the independent home-service businesses in our network that will respond to it, quote the job, and carry out the work. Under the privacy laws of some states, that transfer of information may qualify as a sale or a share of personal information. We want to be upfront about that. If you do not want your information passed on in that way, please do not submit a request through our site. If you have already submitted a request and would like to opt out or withdraw, you can do so by contacting us through our contact page - that is the opt-out mechanism we offer, as there is no separate cookie banner or preference toggle for this purpose.
How to exercise your rights: Submit your request through https://waterdamageupperwestside.com/contact-us/. An authorized agent may submit a request on your behalf, but will need to provide proof of that authorization. We may need to verify your identity before we can act on a request, to make sure we are responding to the right person. We will respond within the timeframe required by the law that applies to your state.
Appeals: If we decline to fulfill a request, we will explain why. You have the right to appeal that decision by replying to our response or contacting us again through the contact page. We will let you know the outcome of any appeal.
Non-discrimination: Exercising any of these rights will not result in you being denied access to our service, being charged a different price, or receiving a lesser quality of service. We treat every visitor the same regardless of whether they have made a privacy request.
How Long We Keep Your Information
We hold on to your personal information only for as long as it takes to coordinate your service request and for as long as we have a legitimate legal reason to do so. Once a request has been handled and there is no ongoing legal, compliance, or dispute-resolution need to keep the data, we work to delete or de-identify it.
In practice, retention periods vary depending on the nature of the information and the applicable law, but we do not keep personal data indefinitely just because we can. If you would like us to delete your information sooner, you can make that request through our contact page.
Information We Collect
Here is a straightforward look at what ends up in our hands when you use waterdamageupperwestside.com:
- Your service request details: When you submit a quote request, fill out a contact form, use a chat feature, or call us, we collect the information you provide - which typically includes your name, phone number, email address, the address where work is needed, and a description of the project or service you are looking for.
- Technical and browsing data: Like most websites, ours automatically collects some basic information about your visit - such as which pages you looked at, the type of browser you were using, your device type, and general location data derived from your IP address. This helps us keep the site running well and understand how people find us.
We collect only what we actually need in order to connect you with the right service professionals and to operate and improve our platform. We are not in the business of collecting data for its own sake.
Text Message (SMS) Disclosure
If you provide a mobile number and submit a request through waterdamageupperwestside.com, here is what you should know about text messages:
- Who may text you: Both Floodline Restoration Co. and the independent home-service business that receives and handles your request may send you text messages related to your inquiry.
- Type of messaging technology: Your submission constitutes your express consent to receive calls and text messages sent using an automatic telephone dialing system (autodialer) and messages that use prerecorded or artificial voices, as well as standard person-to-person messages.
- Not a condition of service: Agreeing to receive calls or texts is never required in order to purchase or receive any goods or services. You will not be penalized for declining.
- Frequency: Message frequency varies - it depends on the nature of your request and how the responding business communicates with you. There is no fixed schedule.
- Carrier charges: Standard message and data rates from your mobile carrier may apply to any texts you send or receive.
- How to stop texts: Reply STOP to any text message to stop receiving texts. Reply HELP for help. Please note that opting out of texts will stop text-based outreach but will not automatically stop other forms of contact (such as phone calls or emails) related to an open service request unless you specifically ask us to stop those too.
- Need help or want to opt out another way? You can also contact us directly through our contact page to manage your communication preferences or ask any questions about texting.
Contact Us
If you have questions about this Privacy Policy, want to know more about how your information is handled, or need to submit a privacy-related request, we would be glad to hear from you. Please reach out through our contact page at https://waterdamageupperwestside.com/contact-us/ and we will do our best to respond promptly.
Floodline Restoration Co.
Upper West Side, NY
© 2026 Floodline Restoration Co.. All rights reserved.